Forum GLPI-Project

adelphi

Member

Registered: 2016-02-14

Posts: 4

Assigning a ticket from mail to a group

hey Folks,

Hope you can help me.
I try to assign a ticket to a group of technicians.

for example:
- 3 groups (Hardware, Software, Web)
- get a Mail with keyword (webpage) in header or body
- I have a rule that match on this and  should assign this ticket to the web helpdesk group 

but if i try to create a ruleset under "Rules for assigning a ticket created through a mails Receiver" I can only assign to entity.

Is there an option for assigning to a group?

Thx
Nico

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: Assigning a ticket from mail to a group

use buisness rules for tickets.

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