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#1 2016-10-11 15:55:40

scorpz
Member
Registered: 2012-10-09
Posts: 13

Attachments not visible

Hello!

Version: 9.1 (upgraded from RC2)

Attachments are saved in folder files/filetype (if i go manually on disk i can find them) but they are not seen under tickets. Nothing under php-errors or under _log.

Same thing occurs if ticket is generated from email with attachment or manually adding over web interface.
screen-shot-2016-10-11-a.png

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#2 2016-10-11 18:53:42

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Attachments not visible

I think we need more Information about your system.
OS & Version


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#3 2016-10-12 09:31:39

scorpz
Member
Registered: 2012-10-09
Posts: 13

Re: Attachments not visible

Client or server?

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#4 2016-10-12 10:17:07

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Attachments not visible

Did it only occur on one client ?

Server.
And client if it don't occur on other clients version / browser. (In this case please clean browser cache)


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#5 2016-10-12 10:26:48

scorpz
Member
Registered: 2012-10-09
Posts: 13

Re: Attachments not visible

Client:
Occurs on macOS Sierra (Safari 10.0.1 and Firefox) also on Windows 7 x64 IE 11 and Firefox (49.0.1).

Server:
GLPI 9.1
WinSrv 2008 R2 STD SP1
IIS7
PHP Version 7.0.0

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#6 2016-10-14 14:22:38

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Attachments not visible

I think problem witch rights but i don't have a windows system so i can't help you.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#7 2016-10-17 10:09:05

scorpz
Member
Registered: 2012-10-09
Posts: 13

Re: Attachments not visible

I dont think its permissions. I can set to everyone with full access and still not working. If i try png files and then try to click them in firefox i get error that the image cannot be displayed because it contains error.

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#8 2016-10-26 16:03:33

scorpz
Member
Registered: 2012-10-09
Posts: 13

Re: Attachments not visible

So far i have traced back down in IIS to 401 2 5 0 error which means bad server configuration for authentication. Also over tracing in iis there is nothing vital to log...

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#9 2016-11-21 10:47:09

scorpz
Member
Registered: 2012-10-09
Posts: 13

Re: Attachments not visible

9.1.1 fixed the issue

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#10 2017-01-10 09:36:28

diherbal99
Member
Registered: 2017-01-10
Posts: 19

Re: Attachments not visible

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#11 2017-01-10 09:37:08

diherbal99
Member
Registered: 2017-01-10
Posts: 19

Re: Attachments not visible

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#12 2017-01-10 09:37:57

diherbal99
Member
Registered: 2017-01-10
Posts: 19

Re: Attachments not visible

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