Forum GLPI-Project

CTRX

Member

Registered: 2016-05-23

Posts: 11

ticket.URL tag in notification empty for Suppliers

Hi guys,

would you, please, advise with notifications?

I am trying to use tag ticket.URL (insert URL of a ticket) to a notification sent to a supplier (it appears irrelevant which one, I tried Assign to Supplier from Behaviors plugin and native Update Ticket to make sure).

The tag ticket.URL gives correct URL only in a notification sent to a technician, not to a supplier (supplier´s notification is just empty on the place where it should tell the URL).

Here is my glpi setup - http://txt.do/d5b4i - the forum keeps telling me I have too many links when I paste this inline.

Thanks a lot!

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: ticket.URL tag in notification empty for Suppliers

can you give the example of your notification template?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

topotun

Member

Registered: 2017-01-09

Posts: 1

Re: ticket.URL tag in notification empty for Suppliers

Hello!

I am new in GLPI and I have a same trouble.

##lang.ticket.creationdate## : ##ticket.creationdate##

##lang.ticket.title## : ##ticket.title##

##lang.ticket.url## : ##ticket.url## 

Creation Date and Ticket Title working correctly,  In notification sent to admin's email all is OK, but in notification email sent to self-service user ##ticket.url## is empty.

GLPI version 9.1

What I doing wrong?

Thanks!

Last edited by topotun (2017-01-09 17:20:13)