Forum GLPI-Project

okade

Member

Registered: 2012-09-13

Posts: 11

Requestor Drop Down does shows Technicians not Requester

In the past the Requester - Requester Drop down used to show the users who submitted a request.
Now it only seems to show "glpi, normal., post-only and tech". I am not sure since when this is happening.
Version GLPI 9.1

Last edited by okade (2016-11-02 21:45:42)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Requestor Drop Down does shows Technicians not Requester

Number 1 in Screenshot is the creator
Number 2 is the requester

http://d.pr/i/IzNr

If your end user login via web interface both values are the same.
If your hotliner or technician create ticket for the user then he/she has to select the user from requester pick in the normal ticket creation view.

---

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

okade

Member

Registered: 2012-09-13

Posts: 11

Re: Requestor Drop Down does shows Technicians not Requester

I am sorry, I should have been more clear. I meant in the "Assistance Section" then selecting the drop down "Requester". This used to  showed all Technicians in the past when selecting "IS".

Now it only shows glpi, normal, post-only and tech. If I search with the filter "CONTAINS" then I am able to type in technician names. Please see the screenshot that shows all "Requesters" that should be able to be selected or who had created a ticket.

https://d.pr/RpLH

 
GLPI 9.1 (/glpi => /var/www/html/glpi)


 

Server

 
Operating system: Linux usmcd1vmx011.alpla.net 3.8.13-118.13.3.el7uek.x86_64 #2 SMP Fri Oct 21 14:29:53 PDT 2016 x86_64
PHP 5.4.16 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2, calendar,
    ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, json, ldap, libxml, mbstring,
    mhash, mssql, mysql, mysqli, openssl, pcre, pdo_dblib, pdo_mysql, pdo_sqlite, posix, session, shmop, soap, sockets, sqlite3,
    standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="90" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="10M" 
Software: Apache/2.4.6 () PHP/5.4.16 ()
    Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; Touch; rv:11.0) like Gecko
Server Software: MySQL Community Server (GPL)
    Server Version: 5.6.29
    Server SQL Mode: 
    Parameters: root@localhost/glpi
    Host info: Localhost via UNIX socket
    
OK/var/www/html/glpi/config : OK
OK/var/www/html/glpi/files : OK
OK/var/www/html/glpi/files/_dumps : OK
OK/var/www/html/glpi/files/_sessions : OK
OK/var/www/html/glpi/files/_cron : OK
OK/var/www/html/glpi/files/_graphs : OK
OK/var/www/html/glpi/files/_lock : OK
OK/var/www/html/glpi/files/_plugins : OK
OK/var/www/html/glpi/files/_tmp : OK
OK/var/www/html/glpi/files/_rss : OK
OK/var/www/html/glpi/files/_uploads : OK
OK/var/www/html/glpi/files/_pictures : OK
OK/var/www/html/glpi/files/_log : OK
Web access to files directory is protectedWeb access to files directory is protected : OK
OKSELinux mode is Disabled


 

Libraries

 
htmLawed version 1.1.21 in (/var/www/html/glpi/lib/htmlawed)
phpCas version 1.3.4 in (/var/www/html/glpi/vendor/jasig/phpcas/source)
PHPMailer version 5.2.16 in (/var/www/html/glpi/vendor/phpmailer/phpmailer)
Zend Framework in (/var/www/html/glpi/vendor/zendframework/zend-loader/src)
zetacomponents/graph in (/var/www/html/glpi/vendor/zetacomponents/graph/src)
SimplePie version 1.4.1 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
TCPDF version 6.2.12 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
ircmaxell/password-compat in (/var/www/html/glpi/vendor/ircmaxell/password-compat/lib)
ramsey/array_column in (/var/www/html/glpi/vendor/ramsey/array_column/src)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iacaml/autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)


Way of sending emails: PHP


 

Mails receivers

 

Plugins list

 
    dashboard            Name: Dashboard                      Version: 0.7.7      State: Enabled
    mailanalyzer         Name: Mail Analyzer                  Version: 1.2.4      State: Enabled


 

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Requestor Drop Down does shows Technicians not Requester

Check for crashed tables if not solved activate debug mode and try again.

---

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: Requestor Drop Down does shows Technicians not Requester

Same here, what is happening is GLPI reads users from root entity, not from current working subentity.

Occurred since upgraded from 0.90.5 to 9.1

Seems like a bug.

Last edited by eulogy (2016-11-03 14:18:50)

arsene.pires

Member

Registered: 2016-10-27

Posts: 8

Re: Requestor Drop Down does shows Technicians not Requester

Hello,

I have the same problem, since I'm French I posted it in the French section so you may not have seen (or understood) it.
Someone else had this problem, it's a known bug in GLPI, you can find a solution here:

http://forum.glpi-project.org/viewtopic.php?id=155498 (sorry it's in French)
https://github.com/glpi-project/glpi/issues/1086

Try this and see if it helps.

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: Requestor Drop Down does shows Technicians not Requester

Hello,

I have the same problem, since I'm French I posted it in the French section so you may not have seen (or understood) it.
Someone else had this problem, it's a known bug in GLPI, you can find a solution here:

http://forum.glpi-project.org/viewtopic.php?id=155498 (sorry it's in French)
https://github.com/glpi-project/glpi/issues/1086

Try this and see if it helps.

Working, thanks.

okade

Member

Registered: 2012-09-13

Posts: 11

Re: Requestor Drop Down does shows Technicians not Requester

I tried the changes listed in getUserDropdown.php on a test system and it works. It does not work in my production system. I am glad that others are having the issue and that a fix was worked on, but I will wait until its included into the next release.

okade

Member

Registered: 2012-09-13

Posts: 11

Re: Requestor Drop Down does shows Technicians not Requester

This has been successfully resolved in the lasted 9.1.1 update.
Thanks for all responses and suggestions.