Topic: tickets approval procedures in GLPI
a base user open new ticket, we hope this ticket first get approval by manager, the manager can receive this information via his/her mailbox (first procedure), and then the manager re-assign this ticket to next related responsible person such as IT (second procedure), IT also can get this information via mailbox, then can close this ticket when the case be fixed.
My issues is how to set up multiple different person mailbox in GLPI? when some change be updated, the related person can receive this information through their mailbox which setup already in GLPI?
Thank you so much!