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#1 2014-06-12 12:16:12

jazz.chan
Guest
Registered: 2014-06-11
Posts: 13

Ticket Routing by User

how to setup if the ticket created by User "A" then system assign to User "B" automatically?

Regards

Jazz

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#2 2014-06-13 06:51:55

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Ticket Routing by User

By business rule?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2014-06-13 06:57:59

jazz.chan
Guest
Registered: 2014-06-11
Posts: 13

Re: Ticket Routing by User

whatever method, as long as I can setup the followings;

User "A" create the ticket, system will send an email to User "B"
User "C" create the ticket, system will send an email to User "D"

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