1

Topic: Ticket Routing by User

how to setup if the ticket created by User "A" then system assign to User "B" automatically?

Regards

Jazz

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Re: Ticket Routing by User

By business rule?

CentOS 6.5 - PHP 5.5.25 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.4 SVN - GLPI 9.1 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

3

Re: Ticket Routing by User

whatever method, as long as I can setup the followings;

User "A" create the ticket, system will send an email to User "B"
User "C" create the ticket, system will send an email to User "D"