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#1 2014-06-12 12:16:12
- jazz.chan
- Member
- Registered: 2014-06-11
- Posts: 13
Ticket Routing by User
how to setup if the ticket created by User "A" then system assign to User "B" automatically?
Regards
Jazz
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#2 2014-06-13 06:51:55
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Ticket Routing by User
By business rule?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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#3 2014-06-13 06:57:59
- jazz.chan
- Member
- Registered: 2014-06-11
- Posts: 13
Re: Ticket Routing by User
whatever method, as long as I can setup the followings;
User "A" create the ticket, system will send an email to User "B"
User "C" create the ticket, system will send an email to User "D"
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