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#1 2013-10-10 21:09:49

Ramalth
Guest
Registered: 2009-04-23
Posts: 2

GLPI 0.84.2 mail trouble

Hello.
Since updating to 0.84 i have trouble sending mail notifications to users other than the administrator.
When i execute any action that should fire a notification email to several users, the email gets sent only to the administrator email.
I'm using Windows Server 2008 R2 as my Glpi Server, and Exchange 2007 as my mail server.
In the Exchange 2007 Mailflow tracking, i can see the administrator mails being received and assigned to the correct user account, but an email for the requester or the technician is never received, which leaves me to believe that the problem is in GLPI mail sending.
When i review the GLPI mail.log, there are events of mail being sent to the administrator, but sent mail events for other users is nowhere to be found.

Thank you for your help.

Ramón.

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#2 2013-10-11 08:50:28

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,321

Re: GLPI 0.84.2 mail trouble

Look at your email notification to verify if users are always as recipients


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2013-10-11 15:40:37

Ramalth
Guest
Registered: 2009-04-23
Posts: 2

Re: GLPI 0.84.2 mail trouble

Sure, technical staff and ticket posters are included as recipients, and their email address is properly configured in GLPI.
As i said before, everything used to work flawlessly until i decided to upgrade to 0.84.

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#4 2013-10-11 20:11:00

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: GLPI 0.84.2 mail trouble

Home>Setup>General

Set notification for my change : yes


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir     Contribuer

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#5 2013-10-11 20:40:23

MEI-IT
Guest
From: Evansville, Indiana, USA
Registered: 2013-08-08
Posts: 104

Re: GLPI 0.84.2 mail trouble

JMD, would that be...?

Home > Setup > General


GLPI v0.84.6 - Ubuntu 12.04 - PHP 5.3.10-1 - Apache 2.2.22 - MySQL 5.5.37
~100 users - ~120 PCs - ~80 servers

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#6 2013-10-14 17:03:55

diogoaltoe
Guest
Registered: 2013-10-14
Posts: 3

Re: GLPI 0.84.2 mail trouble

Hi!

I have the same problem!

Only my admin user receive the message by email. The others users dont.
I config the notifications, but dont work.

im using GLPI 0.84.2.


Thanks!

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#7 2013-10-14 19:38:14

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: GLPI 0.84.2 mail trouble

diogaltoe did you read my answer....


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir     Contribuer

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#8 2013-10-14 19:56:56

diogoaltoe
Guest
Registered: 2013-10-14
Posts: 3

Re: GLPI 0.84.2 mail trouble

Yep!

i change to yes in this field, but still the same problem.
In notification's conf, i already try with SMTP and PHP...

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#9 2013-10-14 20:01:56

diogoaltoe
Guest
Registered: 2013-10-14
Posts: 3

Re: GLPI 0.84.2 mail trouble

JMD, now works!..

I logout and logon in GLPI and for some reason works now!

Thanks man!

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