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#1 2013-09-13 11:47:49

tomolimo
Guest
From: Grenoble, France
Registered: 2009-05-12
Posts: 503

Prevent email notification when logged in user is the action author

Dear all,
I would like to prevent email notification when the email receiver is the same person than the person who currently has done the modification.
Example: I (as technician assigned to a ticket) have just added a follow-up, and (as follow-ups notifications have been configured) I'll receive an email to tell me the someone (=me of course) has added a new follow-up...
This is really annoying... we (as technicians) receive a lot of useless emails...and of course real useful emails are hidden by the others...
Could you provide a solution or an idea for this problem?
thank you,
regards,
Tomolimo


GLPI 9.1.2 / ProcessMaker 3.0.1.8 / Windows 2012 x64 / PHP 7.0.16 x86 / IIS 8.5 / MySQL 5.7.17 x64
Worldwide: >12316 PC, >8816 users (16 languages, >11 timezones), >240000 tickets, >970 entities, >1400 groups
Raynet is ARaymond (http://www.araymond.com) IT service management

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#2 2013-09-13 12:34:23

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,144

Re: Prevent email notification when logged in user is the action author

In your settings, you have an option "Notifications for my changes"


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2013-09-13 13:13:22

tomolimo
Guest
From: Grenoble, France
Registered: 2009-05-12
Posts: 503

Re: Prevent email notification when logged in user is the action author

Good to know!
In which GLPI version, I can't find it?
thank you,
regards,
Tomolimo


GLPI 9.1.2 / ProcessMaker 3.0.1.8 / Windows 2012 x64 / PHP 7.0.16 x86 / IIS 8.5 / MySQL 5.7.17 x64
Worldwide: >12316 PC, >8816 users (16 languages, >11 timezones), >240000 tickets, >970 entities, >1400 groups
Raynet is ARaymond (http://www.araymond.com) IT service management

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#4 2013-09-13 14:59:27

MEI-IT
Guest
From: Evansville, Indiana, USA
Registered: 2013-08-08
Posts: 104

Re: Prevent email notification when logged in user is the action author

tomolimo, I know that in 0.83.91, you can leave "Follow-up - Writer" out of the Recipient category. This will prevent you from receiving an email that you wrote a follow-up. I believe this is the first version that added this capability.

In regards to upgrading, most upgrades that are compatible with 0.83.8 are compatible with 0.83.91. This is a worthy upgrade to make. We haven't upgraded to 0.84, yet, because of the plugin limitations. I'm sure this will soon not be a problem, as most plugin developers are updating their code.


GLPI v0.84.6 - Ubuntu 12.04 - PHP 5.3.10-1 - Apache 2.2.22 - MySQL 5.5.37
~100 users - ~120 PCs - ~80 servers

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#5 2013-09-13 15:01:59

tomolimo
Guest
From: Grenoble, France
Registered: 2009-05-12
Posts: 503

Re: Prevent email notification when logged in user is the action author

Thank you very much MEI-IT, but as we have more than 5000 end-users and more than 130 technicians, we cannot upgrade without dealing with trainings....
And more over, we have home-made plugins and core-modifications...
thank you,
regards,
Tomolimo


GLPI 9.1.2 / ProcessMaker 3.0.1.8 / Windows 2012 x64 / PHP 7.0.16 x86 / IIS 8.5 / MySQL 5.7.17 x64
Worldwide: >12316 PC, >8816 users (16 languages, >11 timezones), >240000 tickets, >970 entities, >1400 groups
Raynet is ARaymond (http://www.araymond.com) IT service management

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#6 2013-09-13 15:05:52

MEI-IT
Guest
From: Evansville, Indiana, USA
Registered: 2013-08-08
Posts: 104

Re: Prevent email notification when logged in user is the action author

I understand your reluctance to upgrade. Luckily, we just implemented GLPI, so were able to upgrade right before we started training and releasing. There are minor differences between .8 and .91. Knowing how much you have vested, 0.84 would not be a good implementation at this time, but throw an upgrade of .91 onto a test server. The changes might be so minor that you won't need to update much training at all, and your plugins may still work.

If you don't mind sharing, what kind of core-modifications have you made?


GLPI v0.84.6 - Ubuntu 12.04 - PHP 5.3.10-1 - Apache 2.2.22 - MySQL 5.5.37
~100 users - ~120 PCs - ~80 servers

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#7 2013-09-13 15:10:34

tomolimo
Guest
From: Grenoble, France
Registered: 2009-05-12
Posts: 503

Re: Prevent email notification when logged in user is the action author

I don't mind, but this is not the right place to do it smile!
You may use the dev email distribution list for that, or create a new post
Or (and i think this is the best) you can email me directly using the email feature (see below my avatar)
regards,
Tomolimo

Last edited by tomolimo (2013-09-13 15:12:49)


GLPI 9.1.2 / ProcessMaker 3.0.1.8 / Windows 2012 x64 / PHP 7.0.16 x86 / IIS 8.5 / MySQL 5.7.17 x64
Worldwide: >12316 PC, >8816 users (16 languages, >11 timezones), >240000 tickets, >970 entities, >1400 groups
Raynet is ARaymond (http://www.araymond.com) IT service management

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#8 2013-09-13 15:15:37

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,144

Re: Prevent email notification when logged in user is the action author

tomolimo wrote:

Good to know!
In which GLPI version, I can't find it?
Tomolimo

since version 0.84


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#9 2013-09-13 15:17:12

tomolimo
Guest
From: Grenoble, France
Registered: 2009-05-12
Posts: 503

Re: Prevent email notification when logged in user is the action author

ok, thank you, then you can close this post.
regards,
Tomolimo


GLPI 9.1.2 / ProcessMaker 3.0.1.8 / Windows 2012 x64 / PHP 7.0.16 x86 / IIS 8.5 / MySQL 5.7.17 x64
Worldwide: >12316 PC, >8816 users (16 languages, >11 timezones), >240000 tickets, >970 entities, >1400 groups
Raynet is ARaymond (http://www.araymond.com) IT service management

Offline

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