Topic: Prevent email notification when logged in user is the action author
I would like to prevent email notification when the email receiver is the same person than the person who currently has done the modification.
Example: I (as technician assigned to a ticket) have just added a follow-up, and (as follow-ups notifications have been configured) I'll receive an email to tell me the someone (=me of course) has added a new follow-up...
This is really annoying... we (as technicians) receive a lot of useless emails...and of course real useful emails are hidden by the others...
Could you provide a solution or an idea for this problem?
Worldwide: >12316 PC, >8816 users (16 languages, >11 timezones), >240000 tickets, >970 entities, >1400 groups
Raynet is ARaymond (http://www.araymond.com) IT service management