Topic: "Open ticket" form customization
Hi, I really need some help to customize the main form used to open tickets:
1. I can't remove fields from the form;
2. "Predefined" fields set on the proper configuration menu, are not being automatically selected when the user open the ticket's form;
3. I can't add or remove "types" of ticket (Incident... Request..).
The version of GLPI is 0.83.8
GLPI is a really good tool but not so clear to customize.. Please help, it's very urgent!