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Hi, I really need some help to customize the main form used to open tickets:
1. I can't remove fields from the form;
2. "Predefined" fields set on the proper configuration menu, are not being automatically selected when the user open the ticket's form;
3. I can't add or remove "types" of ticket (Incident... Request..).
The version of GLPI is 0.83.8
GLPI is a really good tool but not so clear to customize.. Please help, it's very urgent!
Thanks!
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1. Not all fields can be removed
2. Are you updating each change? It works for my tests.
3. This can not be removed.
Thanks,
Dan
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Thanks for your answer danh!
1. I was able to remove some fields using the menu "Hidden Fields".
2. Yes, I am updating each change, and even after logout and logon, I can see my changes. The goal is to have the field "category" automatically filled with an option, once it was the only way I found to customize the form, connecting the category to a template.
3. Is there some way to connect this field "Types" to a template? in order to selecting "Incident" (for example), a template is loaded with my definitions of mandatory ,predefined and hidden fields??
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You can use a business rule to assign all tickets as incidents
Thanks,
Dan
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