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#1 2006-02-16 10:33:01

Eric Hofland
Member
From: Radboud Universiteit - Holland
Registered: 2006-02-15
Posts: 81

Whishlist items...

1. It would be nice to have a second follow up info screen - the text only shows up  in the log/screen and not in the mail message to users
    this is usefull for handing-over/assigning a call to a specialist - user is normally not interested in technical details.

2. Possibility to assign a due-date to a call based on the priority - example:
   Very High to be solved within 2 hours
   High      4 hours
   Medium 8 hours
   Low      16 hours
   Very low - no time limt
   if the call is overdue a color change is applied (same way as priority)

3. Possiblity to edit follow up text

Last edited by Eric Hofland (2006-02-16 14:22:01)


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GLPI 0.72.3

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#2 2006-02-16 14:27:44

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: Whishlist items...

1) It's done in the cvs version call 0.65. You could post private followup.

2) Why not

3) already done in the CVS


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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#3 2006-02-16 15:05:36

Eric Hofland
Member
From: Radboud Universiteit - Holland
Registered: 2006-02-15
Posts: 81

Re: Whishlist items...

1) and 3)  Perfect !


2) Why not - what do you mean  ?? not possible ??


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IE8 & Fiefox 4.0

GLPI 0.72.3

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#4 2006-02-16 16:52:51

JMD
GLPI - Lead
Registered: 2004-09-13
Posts: 9,180
Website

Re: Whishlist items...

Why not -> perhaps , we vould have a look on this later  wink


JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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#5 2006-03-07 11:37:54

Eric Hofland
Member
From: Radboud Universiteit - Holland
Registered: 2006-02-15
Posts: 81

Re: Whishlist items...

More suggestions (although the current version 0.65 is almost perfect...)

The Helpdesk.php:

1. When a user logs in display a list of his/her open tickets
2. Give the user the possiblilty to update his personal data (mailadres,tel nr, location)


Windows 2003 - IIS6  PHP 5.2.5   Mysql 5.0.51
IE8 & Fiefox 4.0

GLPI 0.72.3

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