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#1 2008-03-21 17:00:27

mlafond
Member
Registered: 2008-03-19
Posts: 2

Using Contact as Requestor

I'm very new to this, so please forgive me if this has already been addressed.

I have external customers that call in Helpdesk tickets. I would like to have them listed on the ticket as "Requestor", but I do not want to create a GLPI user account for them, just a Contact entry.

How do I configure GLPI to show Contacts in the Requestor dropdown?

GLPI 0.70.2
Suse 10.3
Mysql 5.0.45
PHP 5.2.5

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#2 2008-03-21 18:46:39

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Using Contact as Requestor

You need to create an account in user.


MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

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#3 2008-03-21 19:03:32

mlafond
Member
Registered: 2008-03-19
Posts: 2

Re: Using Contact as Requestor

Thank you for the quick reply.

BTW ... Love this software!..

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