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#1 2007-04-11 14:50:08

adrianmarsh
Member
Registered: 2006-08-28
Posts: 379

Ticket signoff

Hi,

is it possible to automatically have GLPI notify managers of a ticket?

By this I mean,  to be able to forward a ticket to an employees manager, so that the manager can "authorise" (sign off) a ticket.

I use the helpdesk partially to allow users to request PCs/phones etc, and anything > £200 needs a manager to sign off on the purchase.  So I'd like to see if I could automate this a bit.

Thanks,

Adrian


GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

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#2 2007-04-11 17:46:50

ezannellli
Member
Registered: 2006-12-22
Posts: 130

Re: Ticket signoff

hi,

A plugin "validation" that can do that will be release with the next version of GLPI.

(and it needs a good english translation wink )

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#3 2007-04-12 00:46:26

adrianmarsh
Member
Registered: 2006-08-28
Posts: 379

Re: Ticket signoff

Cool.. Guess the next question:   Any timeframe?

My French isn't all it used to be (and even then it was rubbish).. But if you need some help with translation let me know..


GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

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#4 2007-04-16 17:21:45

dagar
Member
Registered: 2006-12-11
Posts: 82

Re: Ticket signoff

Is the next version stable enough to start playing around with?  I went to the development site and do not see any open tickets against it.
Also, how easy is it for some non French speaking users to contribute to development?  I have been playing around with google translator so that I can get a better feel for what is going on, but it still seems crude.
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