Forum GLPI-Project

Balakong

Member

Registered: 2014-12-22

Posts: 5

setup several tiers for ticket type/category

Hello friends,

With GLPI 0.83.4, I want to manage the tickets (incident and request) by categorizing them into several tiers types. in each lower tiler, more detailed types are listed.

In this way, the overall status and feature of all tickets could be displayed clearly and analyzed.

For example, I could setup something as below,
First Tier: Accessories, Complaint, General Question, Hardware, Network, Software
Second Tier: (under Software) SAP, Oracle, Sharepoint
Thrid Tier: (under Oracle) backup, reports, performance, user permission

What can I do in GLPI to fulfill this kind of request?

Thanks, and have a nice day.

Balakong

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: setup several tiers for ticket type/category

You can have some categories only visible for simplified interface (user) and some other only visible for standard interface (technician). But you can't make what you want.

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

adetagliaferro

Member

Registered: 2017-06-05

Posts: 1

Re: setup several tiers for ticket type/category

Hello, this answer has 2 years and a half, so I ask the question again, it is possible to configure several levels for the type / category of ticket?, maybe in this time was added this functionality.

Thank you very much.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: setup several tiers for ticket type/category

You can define many levels by using Child of to define parent category.
But you only have one dropdown

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)