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#1 2014-06-02 23:21:37

soporte@eurofash.com
Member
Registered: 2011-12-23
Posts: 14

Due Date for recurring tickets

I just upgraded from v.0.84 to v.0.84.5 due to recurring tickets failing to automatically create tickets after Dec 2013. I'm redoing the recurrent tickets and just noticed that I can't set a due date to a positive value. All options are include Now and -xx only. I used positive values of due dates as it usually comes after the creation or opening dates. This was available in previous versions of glpi and I don't know why it was changed or how this is supposed to work now.
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#2 2014-06-02 23:21:54

soporte@eurofash.com
Member
Registered: 2011-12-23
Posts: 14

Re: Due Date for recurring tickets

The recurring tickets that were created by the previous versión, still show the correct due date and I don't want to change it to prevent it from only showing negative values as well. See below.
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#3 2014-06-04 16:37:35

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: Due Date for recurring tickets

Where have you due date in ticket recurrent? I don't have this field in 0.84.5


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#4 2014-06-04 17:54:16

soporte@eurofash.com
Member
Registered: 2011-12-23
Posts: 14

Re: Due Date for recurring tickets

What do you mean by "field not found"? When you create a recurrent ticket you need to select a ticket template. It is in the ticket template where you set the predefined fields for the ticket.
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#5 2014-06-11 10:44:40

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: Due Date for recurring tickets


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