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Hi,
Help Entities Configuring GLPI 0.83.6
Someone can you please tell me that setting two entities in GLPI v 0.83.6 the following screen appears:
- Entidad Raíz (Principal)
- Entidad Raíz (Padre)
o Entidad 1 (Hija 1)
o Entidad 2 (Hija 2)
- Entidad Raíz(Padre)
- Entidad 1(Hija 1)
I am setting two entities daughter of a principal, ie ENTITY Root (main) Root Entity (Father) 1 ENTITY (daughter 1) ENTITY 2 (Daughter 2) and repeat the visualization shows the ENTITY Raiz (father) and Entity 1 (Daughter 1) repeatedly.
You can configure the software so that it can perform user logeo and choose the entity to enter, this would help a lot to prevent the user to log into the ticket system does not belong. Or is there a way to fix the ticket and transfer it to the correct entity.
Thank you very much for your attention and prompt reply.
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hello,
yes, it is possible to have a "default entity" for groups and/or user, and yes you can control the ticket flow using "rules", lets say, your user recides in ....Entidad 2 when he creates a ticket in the rules you can tell that the tickets belong to "Entidad Raíz (Padre)" and below are assigned to a supporter in the "Entidad Raíz (Principal)" supporters group.
this model "Entidad Raíz (Principal)........" and so on, are what you want or are what you have ?
i think more info is needed from you so can you receive help with your design
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