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Hi,
I have to provide a statistic that is the number of tickets that were solved with efficiency, and for that a need to know how many tickets where reopen. It's possible to have a list of the reopen tickets ?
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same question here
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There is no such report like "Number of reopened tickets" even with plugins. But i found filter in "Assistance -> Tickets", which became solution for me.
Solution - Any Soluton status is Refused
Characteristics - Opening Date after <start date> (optional)
Characteristics - Opening Date before <end date> (optional)
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