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#1 2018-06-15 19:52:25

halext
Member
Registered: 2012-01-29
Posts: 59

Reopen tickets

Hi,

I have to provide a statistic that is the number of tickets that were solved with efficiency, and for that a need to know how many tickets where reopen. It's possible to have a list of the reopen tickets ?

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#2 2020-04-01 14:56:34

carrot
Member
Registered: 2019-10-28
Posts: 7

Re: Reopen tickets

same question here

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#3 2020-04-02 14:56:21

carrot
Member
Registered: 2019-10-28
Posts: 7

Re: Reopen tickets

There is no such report like "Number of reopened tickets" even with plugins. But i found filter in "Assistance -> Tickets", which became solution for me.

Solution - Any Soluton status is Refused
Characteristics - Opening Date after <start date> (optional)
Characteristics - Opening Date before <end date> (optional)

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