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#1 2018-05-28 15:35:38

chimigraf
Member
Registered: 2010-11-15
Posts: 70

Changing urgency while opening ticket through email

Hello.

Is there any possibility to change the urgency (and if possible, also ticket type) of a new ticket if they can be created by sending an email?

We are using 9.2.2

Thanks in advance!

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#2 2018-06-02 09:59:14

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Changing urgency while opening ticket through email

You can do this with business rules.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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