Forum GLPI-Project

nextclick

Member

Registered: 2018-05-14

Posts: 1

How to make set description in ticket only for append

Hi,
im GLPI novice and i looking for "set description in ticket only for append"  I need text history in description preserve and secure. Thanks for help

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: How to make set description in ticket only for append

You can do this for self-service but i believe not for technician.

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GLPI 9.3.3

jayeshroshan

Member

Registered: 2018-05-22

Posts: 4

Re: How to make set description in ticket only for append

hey,
Zendesk presents a number of ways to add additional records to tickets. This facilitates offer context for sellers or can even be used to trigger enterprise logic. The iOS and Android cell SDKs offer 4 ways to append additional information to created tickets. This data is saved globally so it may be set at any time before a ticket is created and can be brought to each ticket submitted over the lifetime of the app. beneath is a brief summary observed through examples of a way to use each type in the cell SDKs. all the examples underneath upload metadata to tickets created through the Zendesk cellular SDK. They haven't any effect at the UI furnished with the SDK.

price ticket Fields: price tag fields incorporate information approximately a price tag, along with problem, requester, popularity, and description. For greater data please see approximately price tag Fields.
Tags: Tags are strings you may use to feature more context to tickets. For greater facts please see the usage of Tags.
extra textual content: The iOS and Android cellular SDKs permit you to appended extra text without delay to each ticket created.
price ticket bureaucracy (employer only): A price ticket shape is a fixed of predefined ticket fields for a specific assist request. For extra facts please see creating price tag bureaucracy.
ticket Fields
regards
jayesh
Bluestacks  TextNow  Photomath

Last edited by jayeshroshan (2018-05-23 12:37:34)

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