Forum GLPI-Project

CuriousPM

Member

Registered: 2018-05-10

Posts: 1

Rules - choosing a technician automatically assigns technician group

Hi all,

we're using GLPI and I would like to know if it's possible to auto assign technician group once technician is assigned?
We have a group, let's call it "IT-support-europe" and inside, there's 4 support technicians. It would be great if a technician could assign the ticket to himself (memeber of the group) and then the technician group is auto assigned as "IT-support-europe". I know it can be easily done inside the ticket, but we're trying to automatize as much as possible. Is such thing possible?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: Rules - choosing a technician automatically assigns technician group

Hi, behavious plugin can assign to technicians group(s). it works at ticket creation,  But i'm not sure it works on ticket update.

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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6