Forum GLPI-Project

rezhakana

Member

Registered: 2018-01-22

Posts: 10

How to Reset ticket numbering

Hi guys,

please help me, i want to reset ticket numbering to zero, how to configure it ?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: How to Reset ticket numbering

this can be dangerous :

1) make sure all references to ticket number in other tables are reset (log, tasks, projetcs, ticket_users, plugins, ....
2) Backup your database and make sure you can restore
3) TRUNCATE TABLE glpi_tickets ticket counter  should be reset to 1

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Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

rezhakana

Member

Registered: 2018-01-22

Posts: 10

Re: How to Reset ticket numbering

Ahh thanks for thanks for the reply,,

for number 1. How to i checked it ? please gice me guide.. i not understand
number 2. I cant' see glpi_tickets table, where i look that ?

Last edited by rezhakana (2018-04-13 08:30:29)

rezhakana

Member

Registered: 2018-01-22

Posts: 10

Re: How to Reset ticket numbering

i use GLPI 9.2.2 ... i cant find glpi_tickets table