Forum GLPI-Project

ezequielandrush

Member

Registered: 2018-02-22

Posts: 3

SLA escalation trigger not working

Hello All.

I am having an issue with SLA escalation rules in GLPI 9.2.2.
My SLA rule is pretty simple, if a ticket is not Solved then change the priority to Urgent and assign it to a specific Technician.

but....
When the time to escalate is reach the ticket is not modified. I looked into the logs and says. "1 action completed, fully processed"

What am I doing wrong?

Thanks in advance

Zeke