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#1 2018-02-14 18:42:50

amma35
Moderator
Registered: 2017-02-08
Posts: 32

[Behaviors-2.0.1] No message when creating a ticket without category .

Setup of plugin :
- Category is mandatory before ticket is solved/closed : YES

Case 1:
1 - Creating a ticket without category
2 - Ticket update and ticket resolution => I have the error message "Category is mandatory before ticket is solved/closed".

Case 2:
1 - Creation of a ticket without category with the status "Resolved".
2 - The ticket has been successfully solved without error message

The error message works well when updating the ticket but not when creating the ticket.

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#2 2018-02-22 18:13:22

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,104

Re: [Behaviors-2.0.1] No message when creating a ticket without category .

Like describe in comportment form: part update ticket and not New ticket


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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