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#1 2018-02-10 15:35:46

l.bania
Guest
Registered: 2018-01-25
Posts: 4

Contract notofication

Hi

I have a problem with setting up \end contract notifications\
I think this is some kind of the bug in the system. Ticket notifications recipient can be send to users or groups. Contract notifications can only be sent to Profile, no user no groups. Is this ok?

When I add new Profile, add users with email addressess to profile and set this profile as recipient, no email notifications from contract are sent
Chaning Administrator email in Entity setup works, when email addres is set up in entity admin, admin recevice contract notification, but users defined in attach profile do not

Can anyone can help
GLPI 9.2.1

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#2 2018-02-27 16:04:54

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 676

Re: Contract notofication

l.bania wrote:

Hi

I have a problem with setting up \end contract notifications\
I think this is some kind of the bug in the system. Ticket notifications recipient can be send to users or groups. Contract notifications can only be sent to Profile, no user no groups. Is this ok?

I'm not sure want you want or i understand you but that can't work so you don't have the option wink
You cannot select a special user like in "ticket update template". You can only select requester there but in contracts there is no field "user" or "contract owner" so you cannot select this as an option. smile
You can do a fearture request here http://suggest.glpi-project.org/.


l.bania wrote:

When I add new Profile, add users with email addressess to profile and set this profile as recipient, no email notifications from contract are sent
Chaning Administrator email in Entity setup works, when email addres is set up in entity admin, admin recevice contract notification, but users defined in attach profile do not

Can anyone can help
GLPI 9.2.1

I don't understand the notification option in glpi correct. There are some strange behaviours or bugs in it. I believe.
https://github.com/glpi-project/glpi/issues/2596

For each notification you get only one mail. There is no reminder options or options send this 3 times. https://github.com/glpi-project/glpi/issues/1410

Last edited by KKAdmin (2018-02-27 16:05:13)


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