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#1 2018-02-06 12:30:38

djwhite
Guest
Registered: 2015-10-25
Posts: 19

Change ticket to Pending when and agent adds a follow up.

Hi all

Is it possible to configure GLPI to automatically switch the tickets status to Pending when an agent adds a followup?

Thanks

David

Last edited by djwhite (2018-02-06 12:30:47)

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#2 2018-02-06 18:15:30

eulogy
Guest
Registered: 2013-10-11
Posts: 112

Re: Change ticket to Pending when and agent adds a follow up.

Haven't seen this feature in GLPI options, but you can do it by querying your DB.

Regards.

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