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#1 2018-02-04 22:02:47

jcasadom
Guest
Registered: 2018-02-04
Posts: 2

Preselection DEMAND - INCIDENT

Hello,

I would like to call GLPI fron another program, but I would like to be able to start GLPI with a new ticket with demand/incident preselected.
So I would like to be able to begin GLPI with a new ticket of type DEMAND, and other times with type INCIDENT. I see that by default INCIDENT is always set.

Is it possible?

Thanks

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#2 2018-02-04 22:24:58

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,901

Re: Preselection DEMAND - INCIDENT

HI,
GLPI version ?

by using GLPI API, you can create an API client that creates tickets of any type ,any categories ....


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.2.3(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.3 RC1  en test (ubuntu 16.04 mariadb 10.2.4)

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#3 2018-02-04 22:51:32

jcasadom
Guest
Registered: 2018-02-04
Posts: 2

Re: Preselection DEMAND - INCIDENT

version 9.2.1

I just want to call ticket creation with the type I want (demand/incident) but I do not have another program to call GLPI's API

Thanks in advance

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#4 2018-02-06 17:44:44

eulogy
Guest
Registered: 2013-10-11
Posts: 112

Re: Preselection DEMAND - INCIDENT

Do you mean "Demand/Incident" as "Request/Incident" Ticket Type?

By default you can set this option by default in:

Administration -> Entities -> Assistance -> Tickets Default Type.

If you want preselection as Category i.e.:

PC Overheated (By default it would be an Incident)
Software Installation (By default it would be a Request)...

you can do it by using Ticket templates.

Regards.

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