You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2018-01-07 08:46:57

manideepanchoori
Guest
Registered: 2017-12-12
Posts: 37

Admin Should get notification When SLA Breached

Hi All,

Admin Should get notification when SLA is breached and also when incident is escalated.

How to set this notifications.

Thanks in advance.

Offline

#2 2018-01-08 07:06:38

manideepanchoori
Guest
Registered: 2017-12-12
Posts: 37

Re: Admin Should get notification When SLA Breached

Hello can anyone please respond for this

Offline

#3 2018-01-08 08:58:10

Roshan
Guest
Registered: 2017-07-26
Posts: 69

Re: Admin Should get notification When SLA Breached

Hello ,
you can create Escalation level for SLA with the criteria Automatic reminder of SLT - Send - Yes. and create a notification with even as  Automatic Reminder of SLAs. Recipient you can add Administrator.

Offline

#4 2018-01-08 12:23:29

manideepanchoori
Guest
Registered: 2017-12-12
Posts: 37

Re: Admin Should get notification When SLA Breached

Thanks for reply,

We have to create criteria in business rules or else in SLA's Please tell me the steps.

Offline

Board footer

Powered by FluxBB