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#1 2017-12-20 11:24:01

sdicioccio81
Guest
Registered: 2017-12-19
Posts: 1

Bugs with TASKS on 9.1.6 (no modification of the workflow) ?

Hello,

The issue is that one :

+ a user (requester profile ) create an assistance ticket (ticket is in new status)
+ another group (change manager) assign ticket to a group of technician ( attributed status )
+ the group of technicien can see the assigned ticket,  add followup and tasks BUT when task is created the ticket DOES NOT change to planned status

IMPORTANT : Please note the profil of the technician does have the right to modifiy the workflow of the ticket
BUT I choose NOT to let them have the right to update the ticket (I don't want them to modify description, or other items on the forms)

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