Forum GLPI-Project

MarkIss

Member

Registered: 2017-12-18

Posts: 14

Tickets created by any user in groups

Hi all,

I have a bit difficult structure in GLPI 9.2.1
There are many groups of users (like employees in many divisions). Can these users see all tickets of his group (few groups)?

An example:
Group "A" includes user "O", user "P" and user "Z"
Group "B" includes user "X", user "Y" and user "Z"

User "O" can see all his tickets and all tickets created by user "P" and user "Z"
User "Z" can see all tickets created by "O", "P", "X", "Y"

Is it possible?
Many thanks

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: Tickets created by any user in groups

use plugin behaviors.
set it up to add all requester's groups as requestergroup

so:
when user O creates a tickets glpi adds group A as requester
when user Z creates a tickets glpi adds group A&group B as requester

then change users profiles and set see group tickets = YES, see all tickets=NO

this should meet your needs

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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6