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#1 2017-12-14 13:27:28

raguzmi
Member
Registered: 2016-10-20
Posts: 16

Problems child entity-ticket-mail

Hello everyone

My problem is when i create a new ticket into child entity is that it doesn't send any email and doesn't insert any file in queue mail.

For example:
Entity A ----- all ok
      - Child of entity A (B) ---- doesn't send any notification

If i create ticket into entity A everything works good.

In entity B the test message functions good.

My version is 9.1 + 1.0

I wait for your answer.

Thanks!

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