Forum GLPI-Project

Baeckg

Member

Registered: 2017-12-05

Posts: 3

Different pending states. [resolved]

Hi everyone,

We’d like to differentiate between tickets that are pending input from someone and tickets that are pending a technical implementation (Syncronisation, software update, …)
So in fact we'd like to have more than one pending state...

Is this possible?

Thanks!

Last edited by Baeckg (2017-12-06 09:53:10)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Different pending states. [resolved]

No it not easy possible. You can fork the project and can do a big, big code change.

We use the system in this way:
- pending, should only used for "waiting for response from the user" or "waiting for bug occurs again".
- if the ticket is waiting for implemantation, (doing in the future) we set it to Processing (planned)

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GLPI 9.3.3

Baeckg

Member

Registered: 2017-12-05

Posts: 3

Re: Different pending states. [resolved]

Thanks for the quick reply!

I figured as much but had to try.