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#1 2017-12-04 16:21:42

Stephanie
Member
Registered: 2017-11-02
Posts: 26

Saving solution into Knowelage Base

Hello. I would like to ask.

We are using GLPI version 9.2. and when we want to add a solution to Knowelage base, it wont work.

When we are closing the ticket we change "Save & Add to the Knowledge Base" to "YES". The ticket is closed but there is no adding the solution to KB. It is all gone, no sign of it. What am I missing?

Thank you for your help.

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#2 2017-12-04 22:28:52

eulogy
Member
Registered: 2013-10-11
Posts: 118

Re: Saving solution into Knowelage Base

Tools -> Knowledge Base -> Manage -> My Unpublished Articles

Search for your solutions if are in there.

Last edited by eulogy (2017-12-04 22:29:07)

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#3 2017-12-05 10:40:05

Stephanie
Member
Registered: 2017-11-02
Posts: 26

Re: Saving solution into Knowelage Base

Hey thanks for the tip. But it is not there. But as far as I know it should be published automaticly after we select "Save & Add to the Knowledge Base" to "YES" in the resolution tab (Ticket-Processing ticket- solution- Save & Add to the Knowledge Base- YES). After we click yes the solution is not saved in KB.

Thanks

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#4 2017-12-05 18:31:57

eulogy
Member
Registered: 2013-10-11
Posts: 118

Re: Saving solution into Knowelage Base

After you click the solution it should open a popup asking you the category in KB and the targets to publish. Does it happens?
I already did the same in my system GLPI 9.2.1 and works. Try upgrading.

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#5 2017-12-06 15:30:06

Stephanie
Member
Registered: 2017-11-02
Posts: 26

Re: Saving solution into Knowelage Base

I am afraid it is not working. The only things I can choose are:

Solution Template:
Solution type:
Save and add to knowelage base:
Description:

I cannot choose the category. Maybe it is a hdden field or something?

Thx

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