Forum GLPI-Project

TiCeD

Member

From: VOISINS LE BRETONNEUX

Registered: 2007-03-16

Posts: 314

Website

GLPI 9.2.1 - Réception des notifications par mail en double

Bonjour à tous,

Depuis le passage vers GLPI 9.2, j'ai un problème avec les notifcations.

Nous recevons parfois (aléatoirement) deux fois la même notification mais le plus étonnant c'est que nous recevons la seconde notif parfois 10 jours après (alors même que le ticket est fermé...)

Je ne sais pas du tout comment diagnostiquer cela.

Pourriez-vous m'aider svp ?

Merci à vous

 
GLPI 9.2.1 ( => /var/www/glpi)
Installation mode: TARBALL

Server
 
Operating system: Linux sqyvmglpi 4.10.0-37-generic #41~16.04.1-Ubuntu SMP Fri Oct 6 22:42:59 UTC 2017 x86_64
PHP 7.0.22-0ubuntu0.16.04.1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu,
	calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring,
	mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, standard, sysvmsg, sysvsem,
	sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zlib)
Setup: max_execution_time="180" memory_limit="512M" post_max_size="64M" safe_mode="" session.save_handler="files"
	upload_max_filesize="64M" 
Software: Apache/2.4.18 (Ubuntu) (Apache/2.4.18 (Ubuntu) Server at glpi Port 80)
	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36
Server Software: (Ubuntu)
	Server Version: 5.7.20-0ubuntu0.16.04.1
	Server SQL Mode: 
	Parameters: root@localhost/glpi
	Host info: Localhost via UNIX socket
	
mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
APCu extension is installed
xmlrpc extension is installed
OK/var/www/glpi/config : OK
OK/var/www/glpi/files : OK
OK/var/www/glpi/files/_dumps : OK
OK/var/www/glpi/files/_sessions : OK
OK/var/www/glpi/files/_cron : OK
OK/var/www/glpi/files/_graphs : OK
OK/var/www/glpi/files/_lock : OK
OK/var/www/glpi/files/_plugins : OK
OK/var/www/glpi/files/_tmp : OK
OK/var/www/glpi/files/_cache : OK
OK/var/www/glpi/files/_rss : OK
OK/var/www/glpi/files/_uploads : OK
OK/var/www/glpi/files/_pictures : OK
OK/var/www/glpi/files/_log : OK
Web access to files directory is protectedWeb access to files directory is protected : OK

Libraries
 
htmLawed version 1.2.4 in (/var/www/glpi/lib/htmlawed)
phpCas version 1.3.5 in (/var/www/glpi/vendor/jasig/phpcas/source)
PHPMailer version 5.2.26 in (/var/www/glpi/vendor/phpmailer/phpmailer)
SimplePie version 1.5.1 in (/var/www/glpi/vendor/simplepie/simplepie/library)
TCPDF version 6.2.13 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iacaml/autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)

LDAP directories
 
Server: '10.20.0.61', Port: '389', BaseDN: 'OU=Sites,DC=intra,DC=ca-sqy,DC=fr', Connection filter:
		'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'sqynoo', Use TLS:
		none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (anonymous@smtp.sqy.fr)

Mails receivers
 
Name: 'supervision@agglo-sqy.fr' Active: Yes
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\eon' Password: Yes
Name: 'eon-casqy@agglo-sqy.fr' Active: Yes
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\eon-casqy' Password: Yes
Name: 'copieurs-libreservice@agglo-sqy.fr' Active: Yes
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\copieurs-libreservic' Password: Yes
Name: 'dsi@agglo-sqy.fr' Active: No
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\di' Password: Yes
Name: 'demandes.sig@agglo-sqy.fr' Active: Yes
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\demsig' Password: Yes
Name: 'dechets@sqy.fr' Active: Yes
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\dechets' Password: Yes
Name: 'demandes-plateforme@sqy.fr' Active: Yes
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\demandes-plateforme' Password: Yes
Name: 'demandes-sharepoint@sqy.fr' Active: Yes
	Server: '{imap.sqy.fr:993/imap/ssl/novalidate-cert}' Login: 'lsan2\demandes-sharepoint' Password: Yes

Plugins list
 
	formcreator          Name: Formulaires                    Version: 2.6.0      State: Enabled
	fusioninventory      Name: FusionInventory                Version: 9.2+1.0    State: Enabled
	pdf                  Name: Impression pdf                 Version: 1.3.0      State: Enabled

TiCeD

Member

From: VOISINS LE BRETONNEUX

Registered: 2007-03-16

Posts: 314

Website

Re: GLPI 9.2.1 - Réception des notifications par mail en double

Up please. Merci à vous