Forum GLPI-Project

edwardlils

Member

Registered: 2017-11-20

Posts: 1

How to allow mail domain to create ticket through mailgate

Hi,

I'm tryng to understand how to allow the users of each of my company customers to open tickets through email (using mailgate) without having to register those users on my GLPI. I want that some rule to identify the sender domain and to alocate this ticket to the correspondent entity. For ex: john@customer10.com sends a request to support@mycompany.com. John isnt registered on my GLPI but Customer10 is a registered entity (with its domain = customer10.com) so mailgate would deliver this ticket to Customer10 entity. Only users with registered domains would be alowed to open tickets.

I know I must allow anonymous ticket creation (at setup>general>assistance> anonymous creation=Yes) but how do I create the assigning/or refusing rule? I found this topic but coudn't understand it:

http://forum.glpi-project.org/viewtopic.php?id=149346

Thank you all!

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: How to allow mail domain to create ticket through mailgate

Never have had before, even never tried Creation from anonymous, but try:
Administration -> Rules -> Rules for assigning a ticket created through an email receiver
Create your rule and use as Criteria:
Known Mail Domain
and Actions:
Entity from domain.

Enable creation of tickets from anonymous (you already know how to do this).

Then:
Administration -> Rules -> Business Rules for Tickets
...and create something like:
Criteria: Mails receiver
Actions: Send an approval request.

As I said, never have had this before, but maybe could work, the thing is that every email will send an approval request.

Last edited by eulogy (2017-11-21 15:17:14)

pizzo88

Member

Registered: 2018-03-09

Posts: 9

Re: How to allow mail domain to create ticket through mailgate

In my "Administration -> Rules" there isn't "Rules for assigning a ticket created through an email receiver".
I tryied to create new rules but button "+" is disabled.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: How to allow mail domain to create ticket through mailgate

First you have to configure mail receiver. (setup - Receivers)

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