Forum GLPI-Project

klaucs

Member

Registered: 2016-07-27

Posts: 21

Rule not working on Update

Hello,

I've encountered a issue with a rule created for Update.

A user with "normal" profile selects a main category named "ERP".
A rule based on user location is triggered and will assign the ticket to local helpdesk group.

Logical operator: and
Use rule for: Add
Criteria: Requester location is Milan,IT
Actions: Technician group assign Milan-Helpdesk-Group

Then a user from the local helpdesk group can change the ticket category and selects a subcategory (ERP Issue) under the main one, ERP. (These categories are hidden from users with normal profile - simplified interface)
A rule should be triggered for UPDATE:

Logical operator: and
Use rule for: Update
Criteria: Requester location: regular expression matches (,RO|,DE|,IT)
            Category is ERP > ERP Issue
Actions: Technician group assign ERP-Helpdesk-Group

This rule is not working for UPDATE but works for CREATE (if I make visible the subcategory)

If I exclude from the rule the part for Location: Requester location: regular expression matches (,RO|,DE|,IT)
and let UPDATE, the rule is working on UPDATE.

Is this a bug or I am doing something wrong? When I test the rule with the rule "simulator" it gives the correct route of the ticket.

EDIT: I'm using GLPI 9.1.6

Thank you!

Last edited by klaucs (2017-11-20 10:05:11)

klaucs

Member

Registered: 2016-07-27

Posts: 21

Re: Rule not working on Update

Should I post this in Bug section?