Forum GLPI-Project

kuhl.rafael

Member

Registered: 2017-02-23

Posts: 2

Reduce "spam"

Good morning, I would like to ask for help, recently some users (requester) have complained about the volume of email that has received for each ticket, is there any way to reduce it?

grefabu

Member

Registered: 2017-09-22

Posts: 110

Re: Reduce "spam"

You can define on what event a mail is going out.

For me I deactivate "update of an ticket". In notification you can define who get an ticket, too.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: Reduce "spam"

i choosed notification for ticket creation, followups, solution ->recipient : requester,observers,supervisors
and assigning to tech->recipient : new tech

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yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Reduce "spam"

Update ticket send to many mails (on each change on the ticket).

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