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Hey,
I have a one problem.
I have to count a duration time ticket. At Statistic is time from open to resolution but this time is uncorrected.
From 13.29 to 2.43 is not 6 houres.
How to count correct the time?
Last edited by wojtek915 (2017-10-04 12:23:27)
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did you set calendar with opening times ?
setup>dropdowns>calendars
&
administrations>entities>[Myentity]>assistance tab>calendar
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