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#1 2017-10-04 12:22:04

wojtek915
Guest
Registered: 2017-07-18
Posts: 6

Ticket Statistic (Time)

Hey,

I have a one problem.

I have to count a duration time ticket. At Statistic is time from open to resolution but this time is uncorrected.

FluxBB bbcode test

From 13.29 to 2.43 is not 6 houres.

How to count correct the time?

Last edited by wojtek915 (2017-10-04 12:23:27)

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#2 2017-10-04 14:14:38

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,452

Re: Ticket Statistic (Time)

did you set calendar with opening times ?
setup>dropdowns>calendars
&
administrations>entities>[Myentity]>assistance tab>calendar


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*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.2.1(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0)hebergé sur serveur mutualisé.

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