Forum GLPI-Project

aladou.web

Member

Registered: 2016-03-11

Posts: 15

Pre-select me as Technician when Creating Ticket

Hello all,

After I updated to 9.2 the Pre-select me as Technician when Creating Ticket although it is set to yes it doesn't work. I tried disableing and enabling it again but it still doesn't work.

Is there a fix about it?

Thank you!

machadomall

Member

From: Brazil, Brasilia, DF

Registered: 2011-10-30

Posts: 208

Re: Pre-select me as Technician when Creating Ticket

Good Morning,
I have the same problem.

Thankful.

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Márcio Machado
Brasília-DF / Brasil

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Pre-select me as Technician when Creating Ticket

Hi,

is this setting still correct at your user settings ?
https://i.imgur.com/YRqV8W1.png

best regards
armin

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GLPI 9.3.3

machadomall

Member

From: Brazil, Brasilia, DF

Registered: 2011-10-30

Posts: 208

Re: Pre-select me as Technician when Creating Ticket

Hello @KKAdmin
It is exactly this way according to its image. But it does not work.

Hugs.

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Márcio Machado
Brasília-DF / Brasil

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Pre-select me as Technician when Creating Ticket

No problem for me.
Do you use a template? is technician field hidden in it?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

aladou.web

Member

Registered: 2016-03-11

Posts: 15

Re: Pre-select me as Technician when Creating Ticket

No template just the default one. Verified by creating a new user and trying to add a new ticket.