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#1 2017-09-26 11:26:28

fredefromgima
Member
Registered: 2014-01-21
Posts: 34

data in export CSV not compliant with the displayed result

Hello,
In the search for multi-criteria tickets (assistance> ticket); the csv report data is not the same as the one displayed on the html page.

Let me explain :
When you make a query in "assistance-tickets" which relates to the fields "characteristics-status = unresolved" "+" "characteristics-category = 'my value'", I get 104 lines that seem to correspond to my request.
On the other hand, when I click on the floppy symbol to export "all pages in CSV" I get 191 lines in the extracted file, indeed several lines with categories that do not contain the string entered in the criterion " characteristics-category "are added.
We have upgraded our Glpi which was in version 0.84.3 recently to version GLPI 9.1.6
I encountered this problem with version 9.1.6
I do not encounter it with version 0.84.3
Thanks in advance for your support.

Best Regards

Frederique


En prod :  Glpi 9.5.5/FusionInventory9.5+3.0
En test :

"Lorsque vous réfléchissez à un problème et que vous n'en trouvez pas la solution, parlez-en à quelqu'un d'autres. Kleist"

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#2 2017-10-09 07:50:09

fredefromgima
Member
Registered: 2014-01-21
Posts: 34

Re: data in export CSV not compliant with the displayed result

up
nobody can help me ?

thanks


En prod :  Glpi 9.5.5/FusionInventory9.5+3.0
En test :

"Lorsque vous réfléchissez à un problème et que vous n'en trouvez pas la solution, parlez-en à quelqu'un d'autres. Kleist"

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#3 2017-10-09 15:41:11

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: data in export CSV not compliant with the displayed result

I make a test with your criteria fields and i didn't reproduce the issue.
Is the problem present only with category criterion?


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#4 2017-10-17 14:26:13

fredefromgima
Member
Registered: 2014-01-21
Posts: 34

Re: data in export CSV not compliant with the displayed result

Hello Yllen, thank you for your answer I only found the problem with the criterion "categorie" for the moment.

But I have additional information ;
the content of the csv will be different if the characters of the criterion are entered in uppercase or lowercase (with the same value).


En prod :  Glpi 9.5.5/FusionInventory9.5+3.0
En test :

"Lorsque vous réfléchissez à un problème et que vous n'en trouvez pas la solution, parlez-en à quelqu'un d'autres. Kleist"

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#5 2017-10-17 17:14:00

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: data in export CSV not compliant with the displayed result

In search engine, for category you use which parameter? IS, Contain...?
Not problem for me this upper or lowercase


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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