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#1 2017-09-20 16:15:02

machadomall
Member
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 208

Knowledge Base solution

Good morning everyone,

When resolving a call, I'd like to use a Knowledge Base solution. Clicking "Search for a solution" and selecting "Use as a solution" will not go anywhere.
Should it be added in the solution field or not?

Version GLPI 9.1.6

Thank you.

Last edited by machadomall (2017-09-20 16:16:10)


Márcio Machado
Brasília-DF / Brasil

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#2 2017-09-21 00:00:43

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Knowledge Base solution

Yes it should.

The KB will be the template for your solution. You can change the next. 9.1.2 and dev environment system not for production 9.2-rc2 works also for me.

best regards armin


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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#3 2017-09-21 13:11:51

machadomall
Member
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 208

Re: Knowledge Base solution

Good Morning,
I never user, I missed it now that seems to be very useful. I have not found anything in the forum or in GitHub about this problem. I'm going to wait for the next version 9.2, maybe it works.

Hugs.

Last edited by machadomall (2017-09-21 13:13:12)


Márcio Machado
Brasília-DF / Brasil

Offline

#4 2017-09-21 18:52:42

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Knowledge Base solution

First you have the right to solve the ticket in normal way?

next you can activate debug mode and look at the logs.

1. Enable debug mode in your preferences (you should be super-admin).
2. try it again.
3. If you see error messages (red background), you should retrieve the trace in your logs files (files/_logs/ directory).


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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