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#1 2017-08-10 14:13:47

carlosbmc
Guest
Registered: 2016-12-01
Posts: 93

Visibility of TicketCategory from Entity and superior entities

I need to create a Ticket Category visible for self-service Of entity A and Entity AA  (but NOT for Entity AB)

Entity A
   |__________  Entity AA
   |
   |__________  Entity AB

I have created a  Ticket Category assigned to Entity AA;  It's possible to use this Ticket Category from self-service user of Entity A??

And, whithout changing the selected entity in Menu located top right? (Being in "Root entity (tree structure)")

Explained in another way:  Could see a Self-Service User all the Entity an all sub-entitiesof the Entity an all sub-entities?

Thank you!

Last edited by carlosbmc (2017-08-10 14:18:00)


GLPI 9.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 5.6.30

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#2 2017-08-10 16:20:36

grajek
Guest
Registered: 2015-03-16
Posts: 49

Re: Visibility of TicketCategory from Entity and superior entities

It's not possible. You could howewer create different categories with the same name on different levels of entity tree (not recursive).


GLPI 9.1.6 Debian

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#3 2017-08-10 17:24:50

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Visibility of TicketCategory from Entity and superior entities

A category can be recursive. So it can be view on all sub-entities.


CentOS 6.5 - CentOS 7
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GLPI from 0.72 to dev version
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#4 2017-08-11 09:33:33

carlosbmc
Guest
Registered: 2016-12-01
Posts: 93

Re: Visibility of TicketCategory from Entity and superior entities

So I understand that recursivity is only root entity to subentities, not sub entities to root.
So I have to create different categories with the same name in each entity.
I need the root entity to see sub-entity categories. But not all sub-entities see all the categories of the root

Thanks


GLPI 9.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 5.6.30

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#5 2017-08-11 11:42:14

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Visibility of TicketCategory from Entity and superior entities

Recursivity is always in this way: childs see parent


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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