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#1 2017-08-07 13:56:04

Tonosinai
Guest
Registered: 2015-04-22
Posts: 4

Tickets where automatically assign to technican who is running mailgat

Hi all,

I have upgraded my GLPI today to 9.1.6 (coming from 9.1.3) and I am now seeing the issue that all tickets where automatically assigned to the Techican which is running the mailgate under automatic actions.

I have seen that there was a bug in Version 9.1.5

http://forum.glpi-project.org/viewtopic.php?id=158451

Is this the same issue? Any suggestions on how to solve or workaround?

Kind regards

Stefan

GLPI V9.1.6


-------------------------------------------------------------------------------------------
Glpi 0.90.1
Plugins OCSNG, Database, Certificates, Sim Cards, Dashboard,Webapplication

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#2 2017-08-09 15:47:32

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Tickets where automatically assign to technican who is running mailgat


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2017-08-09 16:02:00

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Tickets where automatically assign to technican who is running mailgat


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#4 2017-08-14 14:20:02

rpouwels
Guest
From: Almelo, Netherlands
Registered: 2017-06-27
Posts: 1

Re: Tickets where automatically assign to technican who is running mailgat

Hi, will this solution be implemented in the next update?

Last edited by rpouwels (2017-08-14 14:46:41)


With kind Regards,

Robert

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#5 2017-08-16 10:05:07

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Tickets where automatically assign to technican who is running mailgat

Yes. But you have the correction if you want to fix it before the next version


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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