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#1 2017-08-04 20:38:40

Roshan
Guest
Registered: 2017-07-26
Posts: 46

Business Rule

Dear All,
Need help regarding business rules.
I want to know if it's possible to define business rule based on ticket creation time.
Example if tickets created between 6PM-7AM should be auto assigned to one technician.
Any help is appreciated.

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#2 2017-08-05 22:42:16

ddurieux
Plugins Dev
From: Monsols, France
Registered: 2005-06-17
Posts: 7,520

Re: Business Rule

It's not possible, perhaps it could be a feature request


Support / dev / installation / configuration GLPI : [email protected]
DCS : expert GLPI & FusionInventory / Développeur du plugin FusionInventory
IRC #glpi sur freenode.net

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#3 2017-08-06 15:21:25

Roshan
Guest
Registered: 2017-07-26
Posts: 46

Re: Business Rule

Thanks David ,
where can i request for this feature big_smile

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#4 2017-08-06 16:41:49

ddurieux
Plugins Dev
From: Monsols, France
Registered: 2005-06-17
Posts: 7,520

Re: Business Rule


Support / dev / installation / configuration GLPI : [email protected]
DCS : expert GLPI & FusionInventory / Développeur du plugin FusionInventory
IRC #glpi sur freenode.net

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