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#1 2017-07-18 14:05:06
- wojtek915
- Member
- Registered: 2017-07-18
- Posts: 6
Assign technician to ticket
I have problem.
I have devices which are assigned technician (Technician in charge of the hardware). When anyone created new ticket, chooses 'Item typ' -> 'device' -> "THE DEVICE" and chooses localization. When ticket is saved is not assign to anyone to it.
I want to that my Technician (Technician in charge of the hardware) who is assigned to "THE DEVICE" , will be assign to this request.
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#2 2017-07-18 14:20:18
- LaDenrée
- HELPER
- Registered: 2012-11-19
- Posts: 6,168
Re: Assign technician to ticket
administration>entities>[MyEntity]>tab : assistance>Automatic assignment of tickets : based on the item then category
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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#3 2017-07-18 14:41:23
- wojtek915
- Member
- Registered: 2017-07-18
- Posts: 6
Re: Assign technician to ticket
It is working. Thx.
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