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Hi,
GLPI system has a event called "ticket update" and this send notifications to all status changes. I'm trying to send a custom notification only when ticket status change from "Processing(assigned)" to "Pending". Anyone know how to do this? It is possible create a new event?
Thanks in advance
Last edited by mercfate (2017-06-27 22:58:44)
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ticket update send a notification for any change of any field in a ticket.
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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I was also interested. I want one notification and not 100:-)
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Install "behaviors" plugin, then create new notification with "Change status" event. I think it's what you want.
Link to plugin: https://forge.glpi-project.org/projects/behaviors
Debian Stretch + nginx 1.10.3 + php7.0-fpm
GLPI v9.3.1 + Reports, Behaviors, Forms
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Install "behaviors" plugin, then create new notification with "Change status" event. I think it's what you want.
Link to plugin: https://forge.glpi-project.org/projects/behaviors
Freewood,
This plugin allows to notify only change status and this is less than "ticket update".
I will use this method until a future version provide the creation of specific event.
Thank you a lot.
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In behaviors plugin i can add an event when the status of ticket is set to Pending.
Are you interested?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Yes, please.
Thank you again.
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Ticket opened: https://forge.glpi-project.org/issues/5527
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
Thank you again
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