Forum GLPI-Project

olukayode

Member

Registered: 2017-06-16

Posts: 4

Email setup not working

Hello All,

My name is Kayode and I am new to GPLI.

I installed GLPI version 9.1

I have setup the receivers and tested successfully, but when i try and create an email followup configuration, the "send a test email to the Administrator" fails.

I have setup the email followup config as follows;

Enable followup via email : Yes
   
Administrator email: smilecontract.ng@smilecoms.com              

Administrator name   
Administrator reply-to email (if needed) :      smilecontract.ng@smilecoms.com
Response name (if needed)   
Add documents into ticket notifications    :No
   
Email signature   
Mail server
Way of sending emails   
SMTP+TLS
Check certificate    : NO

SMTP host    smtp.gmail.com      Port: 587
SMTP login (optional): smilecontract.ng@smilecoms.com    SMTP password (optional): xxxxxxx
Clear

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Email setup not working

I have no problem with gmail.  activate debug and check your configuration / password again.

my configuration
https://d.pr/kKpzyA

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GLPI 9.3.3

bca67

Member

Registered: 2009-11-05

Posts: 21

Re: Email setup not working

...

SMTP host    smtp.gmail.com      Port: 587
SMTP login (optional): smilecontract.ng@smilecoms.com    SMTP password (optional): xxxxxxx
Clear

Hi Olukayode

I think that cannot use a smtp server of gmail to send emails with domain smilecoms.com.

Have you try to send emails with smilecoms.com smtp domain ?

olukayode

Member

Registered: 2017-06-16

Posts: 4

Re: Email setup not working

Hi bca67,

Thank you for your prompt response.

Actually, we have an an SMTP server named as email.smilecoms.com connecting through port 25, but we usually configure our staff's emails with smtp.gmail.com for out going emails and pop.gmail.com for incoming emails.

I have also set the receiver's emails on glpi with the pop.gmail.com and this worked.

I really do not know what I am missing.

The glpi is installed on an Ubuntu server and i can connect to smtp.gmail.com through port 587 from the cli...

root@Test-coresig:~ # telnet smtp.gmail.com 587
Trying 64.233.167.109...
Connected to gmail-smtp-msa.l.google.com.
Escape character is '^]'.
220 smtp.gmail.com ESMTP o200sm278001wmg.22 - gsmtp
EHLO 64.233.167.109
250-smtp.gmail.com at your service, [154.66.2.68]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8
451 4.4.2 Timeout - closing connection. o200sm278001wmg.22 - gsmtp
Connection closed by foreign host.
root@Test-coresig:~ # pwd

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Email setup not working

I tested also with 587 on my normal gmail account (not business with own domain) this works also.

Can you give us your logs ?
[glpiroot]/files/log/mail_error.log or something like this. (I don't have the error log )

my testsytem is glpi 9.1.4 also on ubuntu (16.10)

Last edited by KKAdmin (2017-06-17 21:35:01)

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GLPI 9.3.3

olukayode

Member

Registered: 2017-06-16

Posts: 4

Re: Email setup not working

Hello All,

Thank you so much for your contributions, I finally found out why the test was failing;

I changed the Administrator name from glpi to the same email i.e smilecontract.ng@smilecoms.com and it worked.

However, I still have another issue with notifications I created for the contract reminders.

No notifications is going out.

Can any one advise on the requirements for setting up email Alarms/Notification for contracts.

Thanks

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Email setup not working

bad documentation and a litle strange translation in german. I have problems to understand this feature correct too.

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3