Forum GLPI-Project

lordbat

Member

From: SPAIN

Registered: 2016-02-12

Posts: 126

[Feature Suggestion] Behaviors Plugin - Add a Task or Follow up

Hi, because the Behaviors Plugin are not in github i put the suggestion here.

I dont know if is possible to add a restriction to request the current technician put a Follow Up or Task  before assign the ticket to another technician or tech group

Thanks and Regards!

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[Prod] GLPI 9.3.4 - Ubuntu 16.04 LTS Server ------- [TEST] GLPI 9.4.5 - Ubuntu Server 16.04 LTS

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [Feature Suggestion] Behaviors Plugin - Add a Task or Follow up

If i well understand, you want that a task is mandatory to assign a ticket?
Why not do the reverse? you assign a techn (or a tech group) and a task in automatically created

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

lordbat

Member

From: SPAIN

Registered: 2016-02-12

Posts: 126

Re: [Feature Suggestion] Behaviors Plugin - Add a Task or Follow up

If i well understand, you want that a task is mandatory to assign a ticket?
Why not do the reverse? you assign a techn (or a tech group) and a task in automatically created

- "If i well understand, you want that a task is mandatory to assign a ticket?"

Exactly, because some techn reassign her tickets to another tech group without put anytihing on task or follow up.

- "Why not do the reverse? you assign a techn (or a tech group) and a task in automatically created"

How can be that? i mean, i can do that, but the rest of techn can do that without skip this process?

Regards!

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
[Prod] GLPI 9.3.4 - Ubuntu 16.04 LTS Server ------- [TEST] GLPI 9.4.5 - Ubuntu Server 16.04 LTS

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [Feature Suggestion] Behaviors Plugin - Add a Task or Follow up

Behaviors plugin was to change comportment of core, so i can do what i want.
Example: you assign a tech to the ticket and a task is automatically added by the plugin with state TODO, text "to do" affected to the tech assigned and a planification  created for 1 hour since the creation of the task (now). With this, the new technician can see this new task in his central and his planing.
I did it for a customer

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)