Forum GLPI-Project

sexo

Member

Registered: 2017-06-01

Posts: 19

Self Service Profile

Hi!

I create users in glpi as "self service" but when they create a ticket, they can add an observer and they shouldn't do it. How can i remove that?

Thank's.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Self Service Profile

You can create new ticket template.
Add this ticket template to profile "self service"
hide observer field from this ticket template

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

sexo

Member

Registered: 2017-06-01

Posts: 19

Re: Self Service Profile

That is not the question. I wanna remove the option when a user (self service) create the ticket.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Self Service Profile

If the user have this ticket template the user don't see this option. I believe this is the only way to solve your requirement. i did this in this way with other fields.

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3