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#1 2017-05-19 10:30:41

j.subira
Guest
Registered: 2017-05-12
Posts: 13

Update status via email

Hi Again

I would like to know if is possible to update any filed of a ticket already been create via email. I have a ticket already create and would like to know if I can change the status.
Ive been reading but Im not able to find if theres a solution for this.
thanks a lot

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#2 2017-05-19 16:27:31

grajek
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Registered: 2015-03-16
Posts: 46

Re: Update status via email

If the status is "waiting" or "solved", then ANY e-mail with proper title will change ticket's status to "in progress". That is the only change you can do by e-mail.


GLPI 9.1.6 Debian

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#3 2017-05-22 12:39:11

j.subira
Guest
Registered: 2017-05-12
Posts: 13

Re: Update status via email

thanks

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